Last Updated: August 1, 2026
Introduction
Welcome to Tooro (“we,” “our,” “us,” or “the App”), a hyperlocal food and hospitality discovery platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the “Service”).
By using Tooro, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the App.
1. Information We Collect
1.1 Information You Provide to Us
- Account Information: Name, email address, phone number, profile photo, and password when you register for an account.
- Profile Information: Bio, preferences, and other details you choose to add to your profile.
- User-Generated Content: Reviews, ratings, photos, comments, posts, lists, and any other content you create, upload, or share on the App (including social/community features).
- Communications: Messages you send through the App to us or other users, and any feedback or support requests.
1.2 Information Collected Automatically
- Location Data: With your permission, we collect precise or approximate location data to show you nearby restaurants, cafes, and hospitality venues, and to power map-based discovery features.
- Device Information: Device model, operating system, unique device identifiers, IP address, and mobile network information.
- Usage Data: Pages/screens viewed, features used, search queries, places viewed or saved, time spent on the App, and interaction patterns (e.g., likes, follows, shares).
- Log Data: Crash reports, diagnostic data, and error logs to help us maintain and improve the App.
1.3 Information from Third Parties
- Social Login: If you sign up or log in via Google or other third-party providers, we receive basic profile information (name, email, profile picture) as authorized by you.
- Payment Processors: If you make payments through the App, our payment partners share transaction confirmation data with us (we do not store your full card or bank details).
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Provide personalized restaurant, food, and hospitality discovery recommendations
- Power map, search, and location-based features
- Enable social features such as following, reviews, and sharing
- Facilitate bookings, orders, or payments where applicable
- Communicate with you about updates, offers, and support
- Improve, test, and develop new features
- Detect, prevent, and address fraud, abuse, and security issues
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Other Users: Your public profile, reviews, ratings, and posts are visible to other users as part of the App’s social discovery features.
- Service Providers: Third-party vendors who help us operate the App, including:
- Cloud hosting and database services (Supabase)
- Analytics providers
- AI-powered features providers (e.g., for recommendations or chat assistance)
- Payment processors (e.g., Razorpay), where applicable
- Push notification services
- Business Venues/Partners: Restaurants and hospitality partners may receive aggregated or specific data related to bookings, reviews, or interactions relevant to their listing.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Storage and Security
Your data is stored securely using industry-standard cloud infrastructure (Supabase). We implement reasonable technical and organizational measures, including encryption in transit, access controls, and authentication safeguards, to protect your information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Privacy Choices and Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete data
- Delete your account and associated personal data
- Withdraw consent for location tracking or notifications at any time via your device settings
- Object to or restrict certain processing of your data
- Data portability, where applicable
To exercise these rights, contact us at the email provided in Section 10. We will respond within a reasonable timeframe as required by applicable law.
You can also manage permissions (location, camera, notifications, photos) directly through your device’s app settings.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. If you delete your account, we will delete or anonymize your personal data within a reasonable period, except where retention is required for legal, security, or fraud-prevention purposes.
7. Children’s Privacy
Tooro is not intended for use by children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.
8. Third-Party Links and Services
The App may contain links to third-party websites, venues, or services not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.
9. International Data Transfers
If you access the App from outside India, please note that your information may be transferred to, stored, and processed in India or other countries where our service providers operate. By using the App, you consent to such transfers.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: support@tooro.in Address: HSPL, Task Alley, Navrangpura, Ahmedabad, Gujarat
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new “Last Updated” date, and where appropriate, through in-app notification.
By using Tooro, you acknowledge that you have read and understood this Privacy Policy.